Refund Policy
Our Return and Refund Policy was last updated 13 May 2023
Thank you for shopping at hometownmarket.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hometown Market
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to hometownmarket.in, accessible from https://hometownmarket.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Return / Replacement or Cancellation Rights
Orders once placed and confirmed by us will be freezed by our system. In case customer want to cancel before delivery refund will be issued post deduction of fright charges as applicable.
You are entitled to claim replacement for your order within same day of delivery with valid unboxing video.
Please refer unboxing guideline properly to avoid disputes.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: enterpriseshometown@gmail.com
We will reimburse you no later than 14 days from the day on which we receive the RTO Goods. We will use the same means of payment as you used for the Order.
Unboxing Guideline
Please make sure to make a proper unpacking video to avid claim of purchase made under check warranty terms
In order to provide more business and good long term relation we have made a sample video, have a look
https://www.youtube.com/watch?v=hfcLugLPx1E
𝐈𝐭𝐬 𝐢𝐬 𝐇𝐮𝐦𝐛𝐥𝐞 𝐑𝐞𝐪𝐮𝐞𝐬𝐭 𝐭𝐨 𝐚𝐥𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐞𝐥𝐥𝐞𝐫𝐬 𝐭𝐨 𝐞𝐧𝐬𝐮𝐫𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐭𝐡𝐢𝐧𝐠𝐬 :
𝟏. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐡𝐨𝐮𝐥𝐝 𝐭𝐚𝐤𝐞 𝐢𝐦𝐚𝐠𝐞 𝐟𝐫𝐨𝐦 𝐭𝐨𝐩 𝐨𝐟 𝐩𝐚𝐫𝐜𝐞𝐥 𝐨𝐧𝐜𝐞 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐬𝐡𝐨𝐰𝐢𝐧𝐠 𝐥𝐚𝐛𝐞𝐥 𝐜𝐥𝐞𝐚𝐫𝐥𝐲. (𝐓𝐨 𝐕𝐚𝐫𝐢𝐟𝐲 𝐎𝐮𝐫 𝐒𝐡𝐢𝐩𝐦𝐞𝐧𝐭)
𝟐. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐬𝐭𝐚𝐫𝐭 𝐮𝐧𝐩𝐚𝐜𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝟑𝟔𝟎 𝐝𝐞𝐠𝐫𝐞𝐞 𝐯𝐢𝐞𝐰 𝐨𝐟 𝐩𝐚𝐫𝐜𝐞𝐥 𝐚𝐭 𝐟𝐢𝐫𝐬𝐭. (𝐓𝐨 𝐕𝐚𝐫𝐢𝐟𝐲 𝐓𝐞𝐦𝐩𝐞𝐫𝐢𝐧𝐠)
𝟑. 𝐔𝐧𝐩𝐚𝐜𝐤𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐝𝐨𝐧𝐞 𝐢𝐧 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐚𝐥𝐥 𝐞𝐝𝐠𝐞 𝐭𝐨 𝐞𝐝𝐠𝐞 𝐬𝐡𝐨𝐰𝐢𝐧𝐠 𝐚𝐥𝐥 𝐜𝐨𝐦𝐩𝐨𝐧𝐞𝐧𝐭𝐬. (𝐓𝐨 𝐕𝐚𝐫𝐢𝐟𝐲 𝐌𝐢𝐬𝐬𝐢𝐧𝐠 𝐈𝐭𝐞𝐦𝐬)
𝟒. 𝐀𝐧𝐲 𝐏𝐡𝐲𝐬𝐢𝐜𝐚𝐥 𝐃𝐚𝐦𝐚𝐠𝐞 𝐨𝐫 𝐔𝐬𝐚𝐠𝐞 𝐦𝐚𝐫𝐤 𝐞𝐭𝐜 𝐭𝐨 𝐛𝐞 𝐧𝐨𝐭𝐢𝐟𝐢𝐞𝐝 𝐢𝐧 𝐬𝐚𝐦𝐞 𝐯𝐢𝐝𝐞𝐨.
𝟓. 𝐕𝐢𝐝𝐞𝐨 𝐬𝐡𝐚𝐥𝐥 𝐛𝐞 𝐬𝐢𝐧𝐠𝐥𝐞 𝐜𝐥𝐢𝐩 𝐮𝐧𝐞𝐝𝐢𝐭𝐞𝐝.
For Damage Claim only unboxing video evidence will be referred for verification.
For Smartwatch Watches chargers shall be 5V or less, also we take liability of working watch delivery post it and unboxing no liability of China goods.
For Earbud and Neckband also video needed and working issues to be notified same day of delivery.
ᴘʟᴇᴀꜱᴇ ɴᴏᴛᴇ ᴀʟʟ ᴄʜɪɴᴀ ꜱᴍᴀʀᴛᴡᴀᴛᴄʜᴇꜱ ᴜꜱᴇꜱ ᴛʜɪʀᴅ ᴘᴀʀᴛʏ ᴀᴘᴘʟɪᴄᴀᴛɪᴏɴꜱ ᴀɴᴅ ᴡᴇ ᴅᴏ ɴᴏᴛ ᴛᴀᴋᴇ ᴀɴʏ ʟɪᴀʙɪʟɪᴛʏ ᴏꜰ ꜱᴏꜰᴛᴡᴀʀᴇ ɪɴᴛᴇʀɢʀᴀᴛɪᴏɴ. ᴀʟꜱᴏ ᴜɴᴅᴇʀ ᴄʜᴇᴄᴋ ᴡᴀʀʀᴇɴᴛʏ ᴛᴇʀᴍ ᴡᴇ ᴄʜᴇᴄᴋ ᴘᴏᴡᴇʀ ᴏɴ-ᴏꜰꜰ ᴏꜰ ꜱᴀɪᴅ ɢᴀᴅɢᴇᴛꜱ ʙᴜᴛ ɪᴛ ᴅᴏᴇꜱɴ'ᴛ ᴄᴏᴠᴇʀꜱ ʙᴀᴛᴛᴇʀʏ ʙᴀᴄᴋᴜᴘ, ʟɪꜰᴇ ꜱᴘᴀɴ ᴀɴᴅ ᴄᴏɴɴᴇᴄᴛɪᴠɪᴛʏ ꜱᴜᴘᴘᴏʀᴛ.
*ꜰᴀɪʟᴜʀᴇ ᴛᴏ ᴘʀᴏᴠɪᴅᴇ ᴠɪᴅᴇᴏ & ɪɴꜰᴏ ɪɴ ᴘʀᴏᴘᴇʀ ꜰᴏʀᴍᴀᴛ ᴀɴᴅ ɪɴ ᴛɪᴍᴇ ᴡɪʟʟ ʟᴇᴀᴅꜱ ᴛᴏ ʀᴇᴊᴇᴄᴛɪᴏɴ ᴏꜰ ᴄʟᴀɪᴍ ɪꜰ ᴀɴʏ...*
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the address provided in return confirmation email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: enterpriseshometown@gmail.com
