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Shipping & Refund Policy

Our Return and Refund Policy was last updated 29 April 2024

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If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Your Order Cancellation Rights
Conditions for Replacement
The goods are in the original packaging

The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hometown Enterprise

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to, accessible from

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

You are entitled to cancel your order within 1 day without giving any reason for doing so.

The deadline for canceling an Order is 1 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 7 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a replacement, please make sure that:

The goods which has issues, that reported within say day of delivery. 

We reserve the right to refuse replacement of any merchandise that does not meet the above return conditions at our sole discretion.

If you have any questions about our Replacement Policy, please contact us:

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